CARAMEL / FREE
This shoulder bag has a soft curved design. It has good storage capacity and light weight compared to its compact size, making it a good product to use as a daily bag. The soft and natural leather texture is natural even if there are scratches. The length of the strap can be adjusted in 3 steps, and it is easy to close with a hidden magnet. Please note that there is a difference between matte and glossy leather by color.
100% cow leather / Lining POLY 65 % COTTON 35%
* only dry cleaning *
[FREE] Width 28 Length 17.5 Bottom Width 4.3 Strap Length 63 (cm)
MODEL SIZE
Height 171 / Bust 28 / Waist 22 / Hips 34
When a mobile phone payment (mobility) is refunded in cash (partial cancellation or cancellation of a mobile phone payment that has passed on the same day), the amount deducted from the 4.05% fee will be refunded. This amount is a mobile phone payment (mobility) fee. Cancellation of mobile phone payment is possible only until the 30.31 of the current month, and please note that the fee will be deducted for cash refunds for returns after this date.
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
1. Address for returns and exchanges:
- [04594] 3F ERIN Building ,8-21, Dongho-ro 10-gil, Jung-gu, Seoul, Korea
2. Requirements:
According to the overseas delivery policy, all products will be sent after they are ready.
Separate delivery is not possible.
Please note that delivery may be delayed if you order products including delayed delivery or pre-order products.
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
