This is a petite-sized version of Soft Seoul's long-selling market bag, featuring a very small size and an attractive pastel color. Small items such as credit cards and lipsticks can be stored in it, but a cell phone cannot be stored. There is a strap that can be worn cross-body, and it is also good for layering other large-sized bags and accessories on the strap link. The cream color adds points with black stitches, and the baby pink/baby blue are finished with the same color stitches. It is made of patent leather with a subtle sheen, so please refer to it when purchasing. Due to the characteristics of natural cowhide, there may be natural scratches or slight wrinkles and scratches that may occur during the manual production process, which are not reasons for defects or returns. Leather It is a leather that wrinkles easily. In the case of light leather, it may transfer color to dark colored clothes, so be careful when using it. Please purchase carefully. Due to the nature of leather, there may be slight differences in color.
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
1. Address for returns and exchanges:
- [04594] 3F ERIN Building ,8-21, Dongho-ro 10-gil, Jung-gu, Seoul, Korea
2. Requirements:
According to the overseas delivery policy, all products will be sent after they are ready.
Separate delivery is not possible.
Please note that delivery may be delayed if you order products including delayed delivery or pre-order products.
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
